SMC NETWORKS & IT SUPPORT ENGINEER JOB DESCRIPTION
SMC are a lively, dynamic company and we are proud of what we do. We help our clients get the best out of technology in their homes whether a simple one-room home cinema installation or a fully integrated multi-million-pound home.
As one of the leading systems integrators in the UK, we bring together audio, television, lighting, telephone, data networks, security and other bespoke technology into a fully integrated and easy to use solution. Our projects range from high-end private homes to multi-dwelling residential developments and commercial office blocks.
Located in South West London, we work with the most renowned architects, designers and developers within the industry and deliver projects throughout the UK and around the World. Our staff - from a range of architectural, commercial, design, programming and technical backgrounds - pride themselves in delivering tightly detailed, good value solutions that delight our customers.
We are looking for an energetic, enthusiastic and experienced Networks & IT Support Engineer to join our busy delivery team. You’ll be supporting both our large project installations with network setup and configuration, as well as supporting our Aftercare & Maintenance Team to ensure that our clients’ maintained AV systems remain up and running.
Responsibilities will include, but are not limited to:
• Provide first line support for our Service Desk
Covering and dealing promptly with IT, Networking, Control and AV support issues from our clients
Providing network and IT support to our engineers in the field
Supported by Senior Engineers and Product Managers.
• IT support for our office and staff
Supporting the IT needs of our office, and staff whether working in the office or out on site
Working with, and escalating certain matters to our office IT support company as and when needed
Prepare and assist with network pre-configuration and documentation for our projects to support our engineers out in the field
Your time out in the field will be managed on a rotation basis when we can schedule cover for your office- based tasks.
Where appropriate, improve, streamline and document the process of our office IT and Network support and work to ensure a high level of detail and a consistent approach.
Work to support the company to ensure that SMC’s company procedures are followed and our ISO 9001 and NSI accreditations are maintained.
Advancing your knowledge and skills in the various sections of our work, which will enable you to support our Service Desk more effectively
The successful candidate will be;
Excellent at fault finding and methodical and logical in their approach to finding and implementing a successful resolution
Have excellent interpersonal skills as you must be able to relay in simple terms to the client and other members of the SMC team the work you have completed, whilst keeping the Aftercare Team / Project Managers up to date with your progress and any outstanding issues.
Have good attention to detail and be well organised. You will be expected to produce, after each callout or maintenance visit, a detailed and accurate report of what you have completed.
WHY JOIN SMC?
There’s a strong family feeling at SMC - many of us have been here for more than a decade (in fact two decades in some cases!) Our people remain the core of our success and we couldn’t do anything without this amazing team - it is their energy that has driven us forward, helped us deliver great projects, support our fantastic clients, learn, grow and kept it fun. If you’re good at what you do, cheerful and reliable we’d love you to join us.
You’ll enjoy a host of perks, on top of a satisfying salary. And that’s not all:
We’re award winning: Many of our projects have been recognised by CEDIA and other industry bodies, as well as leading suppliers including Crestron and Lutron.
We’re working worldwide: We have teams working across Europe and further afield, so if you have language skills, enjoy travel, or both, we’ll work hard to get the best out of you and give you some exciting experiences
We’re always thinking of you: We run a contributory pension scheme, and you’ll have access to plenty of other great benefits such as a cycle to work scheme savings, a company mobile and more.
We’re growing: It is easy to get stuck in a small company and get lost in a large company - we’re in the middle, with plenty of opportunities to learn, challenge yourself, do well and progress.
We know how to have fun: Whether Friday drinks, our legendary summer sports days or just taking part in a charity fitness challenge - we can guarantee you’ll make great friends and we hope you’ll share the enjoyment at SMC.
As networks form the backbone of all our systems being able to install and configure network equipment is a must. Understanding how the network supports each AV sub system would be advantageous.
Experience of both Windows and MAC operating systems
An understanding of Active Directory and Office 365
Knowledge of IP addressing, DHCP, DNS and VLANs.
Practical experience of trouble shooting and configuring structured category cabling, network switches, wireless access points and routers. (Our current product set includes; Cisco, Meraki, Ruckus & Draytek)
Understanding of Internet connections and delivery methods.
Understanding of OSI model.
An interest in Smart Home technology.
Good knowledge of residential AV, control (Crestron, KNX, Rti) Lutron lighting and network systems (Cisco, Ruckus, Meraki)
Experience with setting up of CCTV cameras and NVRs (Samsung)
Apple/iTunes eco system
Telephone Systems (VOIP, SIP)
The ability to read and work from schematic drawings
KNOWLEDGE AND EXPERIENCE
The candidate should ideally have:
2+ years relevant experience
Be used to working on their own, as well as working both in a Networks Engineering Team and as part of a broader project delivery team.
Hold a clean and current driving licence
Have a valid ECS card
Their own hand tools. Specialist tools will be provided.
Be prepared to join our Out of Hours rota as some of our systems are maintained on a 24/7 contract.
At SMC our team is an expert in bringing together audio, television, lighting, telephone, data networks, security and other bespoke technology into a fully integrated and easy to use solution. We deliver complete systems to our clients that make their lives easier, whilst ensuring their properties are ready for the future. SMC solutions are easy to operate and understand and will evolve with the people who use them. We work with architects, design consultants and property developers, as well as individual clients. We pride ourselves on offering an end-to-end solution from design through to aftercare and support.