This is a diverse internal role combining strong technical support and customer service elements, representing AWE as a key part of our customer-facing team, aiding the development and support of our brands.Suits a strong organiser and communicator who will be responsible for providing a high standard of technical support and training to our trade customer base. With a mixture of top audio-visual brands sitting alongside more specialist installation-oriented brands, the Technical Manager / Senior Technical Support Executive will have tasks including: • Manage and coordinate the technical support department • Provide second tier tech support via phone, email, and other methods • Accurate tracking and logging of tickets and providing end to end service and reportin