orking from our main offices in Nottingham city centre, you will be in control of our aftercare department, ensuring all client issues are managed within our SLA.
As a company, we complete over 40-50 projects per week all of which carry a 12-month warranty.
We currently have over 200 clients signed up to our TrustPack maintenance package which delivers industry-leading 24/7 support to both residential and commercial clients. Our target over the next 3 years is to increase this to over 1000 clients. You will be very much responsible for the growth of TrustPack and ensure the service offered far exceeds our clients’ expectations.
Our clients contact us via a variety of methods including calls, texts. whats app and emails – all of these need to be consolidated through our ticketing system and it will be your responsibility to ensure all issues are dealt with efficiently and proactively and follow up to ensure full resolution.
Previous experience within IT support would be an advantage as will enable some tickets to be completed by you.
For any tickets that require level 2-3 support response, you will be responsible for ensuring these tickets are delegated to the correct resource within the business.
The role really is suited to someone passionate about delivering exceptional service who wants to be a part of a growing department where they can develop their own mark.