Reporting to theInstallation Manager, the Lead Technician provides excellent quality of installation & customer experience while meeting industry standards and completing assigned projects on time and under budget.
Summary of Position:
The Lead Technician is responsible for installing and servicing products at customer’s job site. The Lead Technician will need to directly communicate with the project manager. He will also need to plan for and delegate tasks to the Trim Tech. Organizing supplies, product, and transportation of high value equipment to job site will be among daily duties.
Duties & Responsibilities:
Responsible for all aspects of onsite installation of AV systems
Manage van stock and tools as well as van maintenance and appearance
Meet with Project Manager to ensure timeline and expectations
Communicate effectively with and take direction from the Project Manager
Review sales order, product list and scope of work prior to deploying equipment
Set up, configure, program networks, control systems, cameras, and NVRs
Demonstrate system capabilities to customers and make on site programming changes
Daily updates to project documentation and work orders in job management software
Daily job site cleanliness and adherence to builder site requirements
Accurate time clock entries and job costing
Make decisions and be held accountable to Time and Materials
On-call rotation maybe required
Local travel to job sites required
Provide training or communication to disseminate pertinent information as required
Fiscal responsibility for all assets assigned and property within Technician’s care
Customer service, including the ability to work with high profile and high demand customers
Guardianship and preservation of client confidentiality and network/home security
Adherence to state and federal laws, including adherence to traffic laws
At least 2 years of residential experience in AV installation or a similar industry required. Elan/Control4/Crestron/Distributed Audio/Distributed Video/Networking/Video Surveillance/Security
Must be able to read house plans other job site related documentation.
Basic wiring and connectivity skills as it pertains to low voltage standards required.
Troubleshooting skills are essential.
Basic computer skills with the ability to become competent with in-house job management software.
Attention to detail, particularly regarding key component placement & system wiring.
Must pursue continuing education on systems including audio, video, security, lighting.
Flexibility to meet customer demands outside of normal working hours
Must be able to lift and carry 60lbs
May require standing or stooping for extended periods
Ability to work in tight spaces & at ladder height
Valid driver's license, clean driving record, and criminal background
Security license or experience preferred
Will install and set up surround sound
Familiar with Elan, Crestron, and Control4
Networking experience is a plus
Internal Number: OKC
Bravas is a 5-star, North American network of independent design companies providing engineered, installed system solutions for home and business. Bravas technology solutions make the spaces you live, work, and play more entertaining, more comfortable, more convenient, and more secure.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.